Power of Listening
Session Description By becoming a good listener we can build stronger relationships and gain new ideas and inspiration. Most people think that they are a good listener, but what would their colleagues, clients, family and friends say about them? Often we think we are listening when we are in fact only going through the motions with our attention drifting elsewhere. Yet, being a good listener is amongst the most powerful and underrated communication skills. Used effectively, it helps to build relationships (and fix broken ones), pre-empt arguments, gain gravitas and persuade others round to our point of view. It’s something we can all do, and something most of us can do a lot better. Learning Objectives Differentiate listening from hearingIdentify the benefits of active listening Identify poor listening habitsLearning and implement skills used for active listening Identify barriers to effective listening Practiced a number of techniques to train yourself to listen more effectively, whatever the internal and external distractions Methodology LectureDiscussion Target Audience Leaders at all levels
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Conflict Mediation
Session Description Being able to diffuse conflict is a vital skill for all professional. For managers, this skill can be taken to the next level as managers may be called to intervene in conflicts on their teams. This course will provide a step-by-step approach for how to set up and execute a conflict mediation, leaving managers with the tools they need to move their team out of conflict and toward productivity and harmony. Learning Objectives Setting the stageImpartial supportFive phases of mediation Methodology LectureDiscussion Target Audience Leaders at all levelsHigh-potential individual contributorsProject/Program managersFront-line staff
Clarifying Your Team’s Purpose and Strategy
Session Description Truly effective leaders can focus their teams on a clear purpose and help individuals on their teams understand how their work connects to the organizations mission and strategy. The problem in many organizations, is that workers know the tasks that make up their job descriptions, but they don’t often know how their work contributes to the objectives of the organization. In this full day workshop, participants gain a clear understanding of their own purpose and how their team fits into the organization’s strategy and mission. Participants then learn how to create a crystal-clear strategy for achieving team goals as they relate to the organization’s mission and success. Learning Objectives Communicate the link between the work of your team to the organizations mission and objectivesCreate an understanding for your team of their jobs and how they link to the organization’s key goalsApply a Resource generator model based on the drivers of your organizationCreate a Team Purpose Statement that will motivate and inspire your team Methodology Self and team assessmentLectureDiscussionIndividual reflection, paired and group exercises Target Audience Leaders at all levelsHigh-potential individual contributorsProject/Program managers
Build a Coaching Culture
Session Description While all managers should develop a coaching skillset, anyone can learn to be a coach and apply coaching principles in any direction. This course will provide fundamental concepts that will help build an organization of coaches regardless of title, using coaching strategies to deepen thinking and promote personal and professional growth. Learning Objectives Understand the behavioral differences between managing and coaching.Learn to recognize when coaching, managing or both are appropriate responses to a situation.Use job descriptions as foundations for analyzing what to coach and what to manage.Explore basic mentoring concepts.Learn basic coaching skills and how to use them.Learn basic accountability strategies. Methodology LectureDiscussionReflective Group Activities and Action PlanningTarget Audience Leaders at all levels