Difficult Conversations
Course PurposeAny conversation that causes us to plan, rehearse, lose sleep, develop another plan, and so on, has the potential to be difficult. A bad situation can go to worse in no time. No matter how competent we are in our jobs, we all have conversations that cause anxiety and frustration and consume valuable time and energy. This workshop will prepare participants to be more effective in their work and personal relationships. BackgroundWhatever your job requires, you likely have to communicate with others. Most of the time, communications between colleagues, mentors, supervisors, and customers are routine. Occasionally difficult issues come to the surface that complicate projects and departments. It is when those challenging communications arise that each employee wants to be confident in his or her own communication, conflict management and negotiation skills. Target AudienceAll personnel. GGS offers volume discounts and discounts to government customers. Course prices listed are for Washington DC-based course offerings. Please contact GGS for further information about our pricing or to receive a price quote for your organization’s training needs. Course Length – 1 Day Classroom Hours: 8 hours or .8 CEUsCost: $6,000.00COURSE OBJECTIVESIdentify distinguishing features of difficult conversationsAnalyze troubling situations, exploring commonalities and patternsTeach framework for discerning timing and other circumstances that impact conversationsOutline considerations of intense feelings on all sides of the conversationsPrepare for tumult of identity issues that emerge in difficult conversationsTeach guideposts for navigating the conversationsCOURSE OUTLINEHow to recognize conflict early and mitigate damage to relationships in the workplaceAn orientation to mediation in the workplaceHow to analyze the nature of a particular conflictThings to consider in preparation for a difficult conversationProvide better understanding of how to negotiate through difficult conversationsMaintaining relationships in conflicted settingsThis course is very interactive with minimum of lecture. Emphasis on industry standards for adult learning methods.Questions? Contact our training coordinator via email or phone at (202) 843.5447.
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Effective Briefing Techniques
Course Purpose Effective presentation skills are critical to leadership. The employee who can deliver a convincing, well thought-out, cogent presentation is one who will earn the respect of his or her colleagues, superiors, and customers. This skill is key for those seeking to bring their careers to the next level. Those who speak well influence others, and that is the essence of leadership. Organizations need leaders who can make their point with clarity and brevity.Target AudienceAll personnel with public speaking responsibilities. GGS offers volume discounts and discounts to government customers. Course prices listed are for Washington DC-based course offerings. Please contact GGS for further information about our pricing or to receive a price quote for your organization’s training needs. Course Length – 1 Day Classroom Hours: 8 hours or .8 CEUsCost: $6,000.00COURSE OBJECTIVESIntroduce principles of public speakingAnalyze different situations for presenting reportsTeach preparation exercises for public addressFully explain and demonstrate the diamond model for construction of organized, coherent presentationsTeach techniques to be used in actual events of public speaking (use of voice, gesture, visual aids)COURSE OUTLINETechniques for overcoming presentation anxietyAnalyzing the audience and settingDefining the objective and building the messageSimple model for organizing a persuasive or informational presentationExplore impact of body, voice, and visual aids to enhance presentation skillsDo’s and Don’ts of PowerPointThis course is very interactive with minimum of lecture. Emphasis on industry standards for adult learning methods.Questions? Contact our training coordinator via email or phone at (202) 843.5447.
Emotional Intelligence
Course Purpose Today’s fast pace and high rate of change require different skills for survival and success. Higher stress levels require better handling abilities. Mentoring relationships are particularly essential in times like these. Expertise in a particular field plays a lesser role, while internal qualities like resilience, initiative, optimism, and adaptability are taking on new value. The purpose of this course is to acquaint the participants with the principles of emotional intelligence, help them to assess their own abilities, and guide them to heightened awareness of ways to grow in these abilities. BackgroundThe rules are changing. Success used to be measured by what we knew, or how smart we were. But today it’s how we handle ourselves and our relationships. These are the thoughts of Daniel Goleman, Harvard researcher and author of the best-selling book, Emotional Intelligence, published by Bantam in the late 90’s. Contrasted with the traditional Intelligence Quotient (IQ) emotional intelligence is largely learned and continues to develop as we go through life, learning from our experiences. Target AudienceAll personnel GGS offers volume discounts and discounts to government customers. Course prices listed are for Washington DC-based course offerings. Please contact GGS for further information about our pricing or to receive a price quote for your organization’s training needs. Course Length – 1 Day Classroom Hours: 8 hours or .8 CEUsCost: $6,000.00COURSE OBJECTIVESIntroduce principles of emotional intelligence (EI)Help students assess their own level of EITeach value of growth in management of self and relationship with others within the EI frameworkCOURSE OUTLINEIntroduction to principles of emotional intelligenceSelf managementSelf awarenessSelf regulationSelf motivationSocial managementEmpathyReading Others and Perceiving AccuratelyFocused ListeningCommunicating with flexibility and authenticityThis course is very interactive with minimum of lecture. It is based upon industry standards for adult learning methods.Questions? Contact our training coordinator via email or phone at (202) 843.5447.
